Founded in 2021, this outsourcing agency specializes in assembling customer support teams for clients in the consumer SaaS industry. Through rigorous hiring and training standards, the agency scouts and empowers top talent from their network in LATAM and the USA, offering clients robust customer support talent and systems through email, chat, and phone channels. The agency also enhances their clients’ documentation, improving FAQ pages and internal manuals on how to answer questions, ensuring comprehensive support solutions.The leadership team leverages its expertise to provide consultative guidance to their team, ensuring that clients are well-prepared for success and scalability.  With the right partner, this highly operationalized business can continue its strong growth across many different emerging industries & markets.

Key Highlights


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Seller's Discretionary Earnings

Revenue Source

Service Source

Client Profile

  • B2B 80%
  • B2C 20%

Industries Served

  • SaaS 72%
  • Consumer Goods/Grocery 23%
  • EdTech 5%

Other Details:

Training: This agency’s training program is a meticulously designed process aimed at taking individuals from zero to becoming highly effective customer service representatives in a short span of time. This program underwent rigorous testing, with 18 versions refined to achieve its final product.

Implementation: This business is known for its rapid implementation with clients, swiftly integrating support teams and enhancing customer service capabilities to deliver immediate value.

SaaS Expertise: Leveraging their in-depth knowledge of the SaaS landscape, this agency offers a tailored and insightful approach, enabling startups to successfully navigate the intricate intricacies and ever-evolving dynamics of the SaaS industry. Their commitment to top-tier talent ensures that SaaS companies receive specialized support finely tuned to excel in this highly competitive market.

Our Process

  • Sign NDA

    Thank you for signing our NDA, we’re excited to share this information with you! 🤩
  • Review Materials

    We'll share marketing materials about the seller's business for your review.
  • Meet Our Team

    We’ll be speaking with potential buyers (you included!) on behalf of our sellers to answer questions, discuss the fit and outline the process. 📞
  • Meet the Seller

    We’re here to introduce our sellers to potential buyers. These calls are an open format for buyers to ask questions about the business and for sellers to familiarize themselves with the potential buyer and the cultural fit for their team. 👋
  • Submit an LOI

    Taking this opportunity to the next step, a buyer shares their proposed transaction structure and it is shared with the seller. 🎬
  • Due Diligence

    The selected buyer now has access for a full analysis of the seller’s business to finalize the transaction. 🔍
  • Closing

    All agreements are signed and funds are transferred. Congratulations! 🎉