Details:

Founded in 2002, this agency is a research and consulting firm serving notable enterprise brands. Through measurement services and consulting strategy, the agency helps clients hear the voice of their customers more clearly, and guides them to act on improving the customer experience where it matters most. It is the agency’s proven methodologies, research frameworks, analytics, and expertise that set them apart as a true partner in growing their client’s business.

Key Highlights

$2,250,000

Asking Price:

$2,577,308

Revenue:

$479,023

Adjusted EBITDA:

4.7x

EBITDA Multiple:

2002

Year Established:

United States/Global

Service Area:

Revenue

Adjusted EBITDA

Revenue Source

Service Source

Types of Clients

  • B2B 70%
  • B2C 30%

Industries Served

  • Financial Services 25%
  • Healthcare 19%
  • Information Technology 19%
  • Associations 10%
  • CPG 8%
  • Utilities 7%
  • Manufacturing 5%
  • Business Services 5%
  • Energy 2%

Other Details

Diverse Blue Chip Client Portfolio: The research and analytical tools used by this agency are useful and valuable in virtually any industry. This agency boasts a client portfolio of blue chip companies from virtually every sector.

Proprietary Survey Platform: This agency fields clients’ customer experience surveys through a third-party proprietary platform that provides a dashboard of KPI-level information about outcomes.

Client Happiness: Over the last decade, 92% of clients reported they were extremely satisfied with offerings and 89% of clients said they would definitely recommend the services to a friend.

Our Process

  • Sign NDA

    Thank you for signing our NDA, we’re excited to share this information with you! 🤩
  • Review Materials

    We'll share marketing materials about the seller's business for your review.
  • Meet Our Team

    We’ll be speaking with potential buyers (you included!) on behalf of our sellers to answer questions, discuss the fit and outline the process. 📞
  • Meet the Seller

    We’re here to introduce our sellers to potential buyers. These calls are an open format for buyers to ask questions about the business and for sellers to familiarize themselves with the potential buyer and the cultural fit for their team. 👋
  • Submit an LOI

    Taking this opportunity to the next step, a buyer shares their proposed transaction structure and it is shared with the seller. 🎬
  • Due Diligence

    The selected buyer now has access for a full analysis of the sellers’ business to finalize the transaction. 🔍
  • Closing

    All agreements are signed and funds are transferred. Congratulations! 🎉